Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

We are pleased to offer free shipping on all orders across the United Kingdom.

Estimated delivery times are as follows:

United Kingdom: 3-7 business days

Delivery delays can occasionally occur due to circumstances beyond our control, such as customs processing, courier delays, or extreme weather conditions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, which will be active within 24-48 hours.

Customs, Duties and Taxes

Home Olivia London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Home Olivia London is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If you have any further questions, please don't hesitate to contact us at info@homeolivialondon.com.